Privacy policy ECHT Makelaars & Taxateurs
Version: 01-01-2021
Of course we will handle all your data confidentially. We have drawn up this privacy statement to better inform you about this.
Privacy policy ECHT Makelaars & Taxateurs
You are dealing with ECHT Vastgoed BV trading under the name ECHT Makelaars & Taxateurs. ECHT Makelaars & Taxateurs is a member of the NVM. This privacy statement explains how your data is handled. Wherever 'NVM broker' is mentioned in this statement, ECHT Makelaars & Taxateurs meant. This statement also explains what data is provided to NVM and to brainbay BV, a subsidiary of the NVM, and what NVM/brainbay does with this data.
Brainbay was founded by the NVM to develop products and services for the members of the NVM based on data provided by members and non-NVM members, as well as to conduct research into the real estate market.
Which services of the NVM broker/appraiser do you use?
You can contact the NVM broker/appraiser in one or more ways.
For homes:
You want to sell or rent out your home and you have instructed the NVM real estate agent:
- You want to sell your home.
- You want to rent out your home.
You want to buy or rent a home and you give an instruction to the NVM real estate agent:
- You want to buy a home.
- You want to rent a home.
You want to have a home appraised and you instruct the NVM appraiser:
- You want to have a home appraised.
If you are looking for a home and you have not contacted the NVM real estate agent for this, the following situations are possible:
- You would like to be kept informed of the NVM broker's offers without obligation.
- You want to view a property for sale or rental that is offered through the NVM real estate agent.
- You want to buy a home that is offered through the NVM real estate agent.
- You want to rent a home that is offered through the NVM real estate agent.
For commercial properties or agricultural real estate:
You want to sell or rent out your commercial property or agricultural real estate and you have given instructions to the NVM estate agent:
- You want to sell your business premises or agricultural real estate.
- You want to rent out your business premises or agricultural real estate.
You want to have a commercial building or agricultural property valued and you instruct the NVM appraiser:
- You want to have a commercial property or agricultural property appraised.
You want to buy or rent commercial premises or agricultural real estate and you have instructed the NVM estate agent:
- You want to buy commercial property or agricultural real estate.
- You want to rent commercial premises or agricultural real estate.
If you are looking for commercial premises or agricultural real estate and you have not engaged an NVM estate agent for this, the following situations are possible:
- You would like to be kept informed of the NVM broker's offers without obligation.
- You want to view a commercial property or agricultural property for sale or rent that is offered through the NVM real estate agent.
- You want to buy commercial property or agricultural real estate that is offered through the NVM real estate agent.
- You want to rent a commercial property or agricultural property that is offered through the NVM real estate agent.
Other services:
You would like to be assisted by an NVM broker in the context of other services:
You engage an NVM real estate agent to assist you in the field of real estate management, spatial planning such as environmental permits, changes to the zoning plan, designing and/or tendering for new and renovation plans, leasing matters, expropriation, etc.
Processing controller
For all these processing ECHT Makelaars & Taxateurs the controller. The contact details are:
ECHT Vastgoed BV trading under the name ECHT Makelaars & Taxateurs
Chamber of Commerce: 84233575
Postal address: Wolfpad 28, 1813 AD Alkmaar
info@echtmakelaar.nl
072-20 131 20
Provision of data to NVM/brainbay
For a number of services, data is also provided to NVM/brainbay. The NVM/brainbay does the following with this data:
- Ensure that all NVM brokers have a current range of homes, commercial properties and agricultural real estate that are offered through NVM brokers.
- Ensure that the current offer is placed on funda and other (housing) websites.
- Providing a database that makes appraisals and other valuations possible and provides insight into developments in the housing market, commercial real estate market and agricultural real estate market. The data in this database will be kept indefinitely.
NVM/brainbay is responsible for processing this data. The contact details are:
NVM
KvK 30102683
P.O. Box 2222
3430 DC Nieuwegein
privacyhelpdesk@nvm.nl
Brainbay BV
KvK 71551034
Fakelstede 1
3431 HZ Nieuwegein
support@brainbay.nl
NVM/brainbay has a data processing officer. This can be reached via fg@nvm.nl.
We take your privacy seriously
The NVM broker and NVM/brainbay take your privacy very seriously and see the rules surrounding data protection as logical standards of decency. The NVM broker processes your data carefully and in accordance with legal regulations. The NVM broker pays a lot of attention to adequate security so that your data is protected against unauthorized use, unauthorized access, modification and unlawful destruction. All NVM brokers continuously invest in providing good services. Part of this is the NVM-wide privacy program. If you have any questions, do not hesitate to contact the NVM broker.
View, change or delete data
If you would like to know what information the NVM broker has about you, please send your request to the broker by letter or e-mail.
NVM/brainbay does not process names or other directly identifying data. If you would like to know what data NVM/brainbay processes, please contact the NVM broker who will then ensure that you are informed.
If you want to change or delete the data, please send a motivated letter or e-mail to the NVM broker. Your request will be fulfilled as soon as possible, unless the law requires the data to be retained or if there are (other) compelling reasons that oppose change or deletion.
How can you make a complaint?
If you have any questions or if you have a complaint about the NVM broker's use of data, please contact the NVM broker first. If you cannot reach an agreement with the NVM broker, you can contact the NVM complaints coordinator via: complaintscoordinator@nvm.nl . In that situation, the NVM Data Processing Officer may also consider the complaint. You also have the right to file a complaint with the Dutch Data Protection Authority.
How long does the NVM broker keep the data?
The NVM broker does not store the data longer than necessary. However, the NVM broker keeps a number of data for a long time:
- The NVM broker keeps a number of data relating to the services for 20 years, because the NVM broker can be held liable for professional errors during this period.
- The NVM broker retains the burden of proof that the NVM broker has carried out the mandatory test in the context of the Money Laundering and Terrorism Financing (Prevention) Act (Wwft) for 5 years.
1. You are selling your home and you have engaged the NVM real estate agent for this
The purpose of this contact is to promote your home on your behalf, gain insight into the value of and interest in your home, arrange viewings and negotiate on your behalf and supervise the transaction. The NVM broker also determines your identity. You may also be approached for a broker assessment and receive sales statistics from Funda. The following data can be processed:
| Data
|
Delivery possible to | Retention period at NVM broker |
| Your name, address and other contact details such as your telephone number and email address. | b | 20 years |
| The reason for sale, for example a larger home or change of work. | a | 3 years |
| The date of registration of the property and the period that the property is or has been for sale. | a | 20 years |
| The description and characteristics of the home such as the asking price, year of construction, surfaces and layout, cadastral data, WOZ value and photos and videos of the home.
If this has been agreed with the NVM estate agent, the above information will be published on Funda, other housing websites, social media and on the NVM estate agent's website. This is done to promote your home and will be shown there for a maximum of 1 year after the transaction. |
a, d, e | 20 years |
| The reason for any withdrawal of the mediation assignment. | a | 3 years |
| Data that is required if a legal assessment must be carried out in the context of the Money Laundering and Terrorism Financing (Prevention) Act (Wwft). | c | 5 years |
| Information necessary to draw up the purchase agreement. | b | 20 years |
| When the home has been sold: the transaction details such as the sales price and the transaction date. | a | 20 years |
| For customer satisfaction and marketing purposes, your name and email address will be passed on to funda to enable a broker assessment. You will also receive the sales statistics of your home from funda. | e | 2 years |
| Other information that you provide to the NVM broker. | not | 3 years |
| Recipients of data | |
| a | NVM/brainbay (data will be kept indefinitely) |
| b | Notary, appraiser, measuring agency, photographer, sales stylist, buyer, purchasing agent, energy labeller, architectural consultancy firm |
| c | FIU (Financial Intelligence Unit – Netherlands) |
| d | Viewer, bidder, buyer, purchasing agent |
| e | Funda, social media, website, hosting |
2. You rent out your home and you have engaged the NVM real estate agent for this
The purpose of this contact is to promote your home on your behalf, arrange viewings, gain insight into the reliability of the potential tenant and draw up a rental agreement. The NVM broker also determines your identity. You may also be approached for an estate agent assessment and you will receive rental statistics from funda. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, address and contact details such as your telephone number and email address. | b | 20 years |
| The reason for rental. | a | 3 years |
| The description and characteristics of the home such as the rental price, year of construction, surfaces and layout, cadastral data and photos and videos of the home.
If agreed with the NVM estate agent, the above information will be published on Funda, other housing websites and on the NVM estate agent's website. This is done to promote your home and will be shown there for a maximum of 1 year after the transaction. |
a, c, d | 20 years |
| The reason for any withdrawal of the mediation assignment. | a | 3 years |
| The requirements you impose on the tenant. | c | 20 years |
| Information necessary to draw up the rental agreement, including your identity. | c | 20 years |
| When the property is rented, the rental price and rental conditions | a | 3 years |
| For customer satisfaction and marketing purposes, your name and email address will be passed on to funda to enable a broker assessment. You will also receive the rental statistics for your home from funda. | d | 2 years |
| Other information that you provide to the NVM broker. | not | 3 years |
| Recipients of data | |
| a | NVM//brainbay (data will be kept indefinitely) |
| b | Tenant, measuring agency, photographer, energy labeller |
| c | Viewer, tenant, rental agent |
| d | Funda, social media, website, hosting |
3. You are looking for a home to purchase and you have engaged the NVM real estate agent for this
The purpose of this contact is to find a suitable home for you on your behalf, to conduct negotiations on your behalf and to supervise the transaction. The NVM broker also determines your identity. You may also be approached for a broker assessment from Funda. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, address and contact details such as your telephone number and email address. | a | 20 years |
| The search profile that includes your housing preferences. | not | 3 years |
| Information about your current home such as the purchase and rental price. The reason for purchasing, for example larger living space or change of work. | not | 3 years |
| Your age and income category and family composition. | not | 3 years |
| If agreed with you, information to determine your financing options. | not | 3 years |
| Data that is required if a legal assessment must be carried out in the context of the Money Laundering and Terrorism Financing (Prevention) Act (Wwft). | b | 5 years |
| Information necessary to draw up the purchase agreement. | c | 20 years |
| When the home has been sold: the transaction details such as the sales price and the transaction date. | not | 20 years |
| For customer satisfaction and marketing purposes, your name and email address will be passed on to funda to enable a broker assessment. | d | 2 years |
| Other information that you provide to the NVM broker. | not | 3 years |
| Recipients of data | |
| a | Seller, sales agent |
| b | FIU (Financial Intelligence Unit – Netherlands), sales agent |
| c | Notary, seller, sales agent |
| d | Funda, social media, website, hosting |
4. You are looking for a rental property and you have engaged the NVM real estate agent for this
The purpose of this contact is to find a suitable rental property on your behalf, to conduct negotiations on your behalf and to provide guidance in the conclusion of the rental agreement and its further settlement. The NVM broker also determines your identity. You may also be approached for a broker assessment from Funda. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, address and contact details such as your telephone number and email address. | a | 20 years |
| The search profile that includes your housing preferences. | not | 3 years |
| Information about your current home such as the purchase and rental price. The reason for renting, for example a larger home or change of work. | not | 3 years |
| Your age and income category and family composition. | not | 3 years |
| If agreed with you, information to determine your options for paying a rental price. | not | 3 years |
| Information that is required if the landlord requires a tenant test (for example NVM Housing test). This test is a legitimate interest of the landlord. | a | 3 years |
| Information necessary to draw up the rental agreement, including your identity. | a | 20 years |
| For customer satisfaction and marketing purposes, your name and email address will be passed on to funda to enable a broker assessment. | b | 2 years |
| Other information that you provide to the NVM broker. | not | 3 years |
| Recipients of data | |
| a | Landlord, rental agent |
| b | Funda, social media, website, hosting |
5. You want to view a home for sale or rental, a business premises or agricultural real estate that is offered through the NVM real estate agent
In this contact, the NVM estate agent makes viewing appointments, the NVM estate agent gives you a good idea of the home, business premises or agricultural real estate and the NVM estate agent records your opinion of this property. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, address and contact details such as your telephone number and email address. | a | 1 years |
| Date of viewing and your opinion about the home, business premises or agricultural real estate. | a | 1 years |
| Other information that you provide to the NVM broker. | a | 1 years |
| Recipients of data | |
| a | Seller or lessor of property |
6. You want to buy a home that is offered through the NVM real estate agent
For this contact, the NVM broker will be in contact with you and possibly your broker in connection with the bidding process. The NVM broker then carries out the preparatory activities for the purchase agreement and the transfer. During this contact, the NVM broker also establishes your identity. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, address and contact details such as your telephone number and email address. | b | 20 years |
| Your opinion about the property. | b | 3 years |
| Information about the bids. | b | 3 years |
| Data that is required if a legal assessment must be carried out in the context of the Money Laundering and Terrorism Financing (Prevention) Act (Wwft). | d | 5 years |
| If agreed with the seller, information to determine your options to pay a purchase price or to meet other requirements of the seller. This is a legitimate interest of the seller. | b | 3 years |
| Information necessary to draw up the purchase agreement. | c | 20 years |
| When the home has been sold: the transaction details such as the sales price and the transaction date. | a | 20 years |
| The postal code (1234AB) and house number of the buyer's previous residential address, purchase or rental property. | a | 3 years |
| Your age and income category and family composition, type of buyer and reason for moving. | a | 3 years |
| Other information that you provide to the NVM broker. | b | 3 years |
| Recipients of data | |
| a | NVM/brainbay (the data will be kept indefinitely) |
| b | Seller |
| c | Notary, purchasing agent |
| d | FIU (Financial Intelligence Unit – Netherlands) |
7. You want to rent a home that is offered through the NVM real estate agent
The purpose of this contact is to determine whether you meet the landlord's requirements and to prepare the rental agreement on behalf of the landlord. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, address and contact details such as your telephone number and email address. | a | 20 years |
| Your age and income category and family composition. | a | 3 years |
| Information to determine that you meet the landlord's requirements. This is a legitimate interest of the landlord. This determination can be made, for example, by the NVM Housing Test. | a | 5 years |
| Information necessary to draw up the rental agreement, including your identity. | a | 20 years |
| Other information that you provide to your NVM broker. | a | 3 years |
| Recipients of data | |
| a | Owner |
8. You want to be kept informed of the offer by the NVM broker without obligation
The purpose of this contact is for the NVM broker to inform you of homes, business premises or agricultural real estate that may be of interest to you. This happens until you indicate that you no longer need this service. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, address and contact details such as your telephone number and email address. | not | Until withdrawal of consent |
| The search profile that includes your housing preferences. An offer can be put together based on the search profile. | not | Until withdrawal of consent |
| Other information that you provide to the NVM broker. | not | Until withdrawal of consent |
9. You want to have a home, commercial property or agricultural property valued and you have engaged the NVM real estate agent/valuer for this
The purpose of this contact is for the NVM broker/appraiser to carry out a valuation for your home, business premises or agricultural property. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, address and contact details such as your telephone number and email address. | a | 20 years |
| Data from your home, business premises or agricultural property to determine the value. | a | 20 years |
| Data required if the appraiser must report an unusual transaction in the context of the Money Laundering and Terrorist Financing (Prevention) Act (Wwft). | b | 5 years |
| Other information that you provide to your NVM broker/appraiser. | not | 20 years |
| Recipients of data | |
| a | Validation institute on valuations |
| b | FIU (Financial Intelligence Unit – Netherlands) |
10. You are selling your commercial property or agricultural real estate and you have engaged the NVM estate agent for this
The purpose of this contact is to promote your business premises or agricultural real estate on your behalf, to gain insight into the value of and interest in your property, to show interested parties around and to negotiate on your behalf and to supervise the transaction. The NVM broker also determines your identity. You may also be approached for a broker assessment and receive sales statistics from Funda. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, company name, address and other contact details such as your telephone number and email address. | b | 20 years |
| The reason for sale. | a | 3 years |
| The date of registration of the property and the period that the property is or has been for sale. | a | 20 years |
| The description and characteristics of the property such as the asking price, year of construction, surfaces and layout, cadastral data, photos and videos of the property.
If agreed with the NVM estate agent, the above information will be published on funda, other real estate websites and on the website of the NVM estate agent. This is done to promote your business premises and will be displayed there for a maximum of 1 year after the transaction. |
a, d | 20 years |
| The reason for any withdrawal of the mediation assignment. | a | 3 years |
| Data that is required if a legal assessment must be carried out in the context of the Money Laundering and Terrorism Financing (Prevention) Act (Wwft). The identities of the ultimate (Ultimate Beneficial Owners) are also determined and recorded. | c | 5 years |
| Information necessary to draw up the purchase agreement. | b | 20 years |
| When the property has been sold: the transaction details such as the sales price and the transaction date. | a | 20 years |
| For customer satisfaction and marketing purposes, your name and email address will be passed on to funda to enable a broker assessment. You will also receive the sales statistics of the property from funda. | e | 2 years |
| Other information that you provide to your NVM broker. | not | 3 years |
| Recipients of data | |
| a | NVM/brainbay (the data will be kept indefinitely) |
| b | Notary, appraiser, measuring agency, photographer, sales stylist, buyer, purchasing agent |
| c | FIU (Financial Intelligence Unit – Netherlands), purchasing agent |
| d | Viewer, bidder, buyer, purchasing agent |
| e | Funda, social media, website, hosting |
11. You rent out your business premises or agricultural real estate and you have engaged the NVM estate agent for this
The purpose of this contact is to promote your business premises or agricultural real estate on your behalf, to show interested parties around, to gain insight into the reliability of the potential tenant and to draw up a good rental agreement for you. The NVM broker also determines your identity. You may also be approached for an estate agent assessment and you will receive rental statistics from Funda. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, organization name, address and contact details such as your telephone number and email address. | b | 20 years |
| The reason for rental. | a | 3 years |
| The date of registration of the property and the period that the property is or has been for rent. | a | 3 years |
| The description and characteristics of the property such as the rental price, year of construction, surfaces and layout, cadastral data and photos and videos of the property.
In consultation with you, this information will also be placed on selected websites for promotion of the property. |
a, c | 20 years |
| The reason for any withdrawal of the mediation assignment. | a | 3 years |
| The requirements you impose on the tenant. | c | 20 years |
| Information necessary to draw up the rental agreement, including the identification of the authorized signatory. | c | 20 years |
| When the property is rented: the rental price and the rental conditions. | a | 3 years |
| For customer satisfaction and marketing purposes, your name and email address will be passed on to funda to enable a broker assessment. You will also receive the rental statistics for your property from funda. | d | 2 years |
| Other information that you provide to your NVM broker. | not | 3 years |
| Recipients of data | |
| a | NVM/brainbay (the data will be kept indefinitely) |
| b | Tenant, measuring agency, photographer |
| c | Viewer, tenant, rental agent |
| d | Funda, social media, website, hosting |
12. You are looking for a commercial property or agricultural property to purchase and you have engaged the NVM real estate agent for this
The purpose of this contact is to find suitable commercial premises or agricultural real estate on your behalf, to carry out negotiations on your behalf and to supervise the transaction. The NVM broker also determines your identity. You may also be approached for a broker assessment from Funda. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, organization name, address and contact details such as your telephone number and email address. | c | 20 years |
| The search profile in which your housing wishes are included. | not | 3 years |
| Information about your current housing such as the purchase and rental price. The reason for purchase. | not | 3 years |
| Your housing requirements. | c | 3 years |
| If agreed with you, information to determine your financing options. | not | 3 years |
| Data that is required if a legal assessment must be carried out in the context of the Money Laundering and Terrorism Financing (Prevention) Act (Wwft). The identities of the ultimate (Ultimate Beneficial Owners) are determined and recorded. | b | 5 years |
| Information necessary to draw up the purchase agreement. This information is also provided to the selling broker and the notary. | d | 20 years |
| When the commercial property or agricultural real estate has been sold: the transaction data such as the sales price and the transaction date. | not | 20 years |
| For customer satisfaction and marketing purposes, your name and email address will be passed on to funda to enable a broker assessment. | e | 2 years |
| Other information that you provide to your NVM broker. | not | 3 years |
| Recipients of data | |
| a | NVM/brainbay (the data will be kept indefinitely) |
| b | FIU (Financial Intelligence Unit – Netherlands), sales agent |
| c | Seller, sales agent |
| d | Notary, seller, sales agent |
| e | Funda, social media, website, hosting |
13. You are looking for a rental property (business premises or agricultural real estate) and you have engaged the NVM estate agent for this
The purpose of this contact is to find suitable commercial premises or agricultural real estate on your behalf, to conduct negotiations on your behalf and to provide guidance in drawing up the rental agreement and its further settlement. The NVM broker also determines your identity. You may also be approached for a broker assessment from Funda. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, organization name, address and contact details such as your telephone number and email address. | a | 20 years |
| The search profile in which your housing wishes are included. | not | 3 years |
| Information about your current housing such as the purchase and rental price. | not | 3 years |
| Your housing requirements. | a | 3 years |
| If agreed with you, information to determine your options for paying a rental price. | not | 3 years |
| Information that is required if the landlord requires a tenant test (NVM Business test). This test is a legitimate interest of the landlord. | a | 3 years |
| Information necessary to draw up the rental agreement, including the identification of the authorized signatory. | a | 20 years |
| For customer satisfaction and marketing purposes, your name and email address will be passed on to funda to enable a broker assessment. | b | 2 years |
| Other information that you provide to the NVM broker. | not | 3 years |
| Recipients of data | |
| a | Landlord, rental agent |
| b | Funda, social media, website, hosting |
14. You want to buy commercial property or agricultural real estate that is offered through the NVM real estate agent
You want to buy commercial property or agricultural real estate that is offered through the NVM real estate agent. For this contact, the NVM broker will be in contact with you and possibly your broker in connection with the bidding process. The NVM broker then carries out the preparatory activities for the purchase agreement and the transfer. During this contact, the NVM broker also establishes your identity. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, organization name, address and contact details such as your telephone number and email address. | b | 20 years |
| Your opinion about the property offered. | b | 3 years |
| Information about the bids. | b | 3 years |
| Data that is required if a legal assessment must be carried out in the context of the Money Laundering and Terrorism Financing (Prevention) Act (Wwft). The identities of the ultimate (Ultimate Beneficial Owners) are determined and recorded. | d | 5 years |
| If agreed with the seller, information to determine your options to pay a purchase price or to meet other requirements of the seller. This is a legitimate interest of the seller. | b | 3 years |
| Information necessary to draw up the purchase agreement. | c | 20 years |
| When the home has been sold: the transaction data such as the sales price and the transaction date as well as the zip code (1234AB) of the buyer's previous housing address. | a | 3 years |
| Other information that you provide to the NVM broker. | b | 3 years |
| Recipients of data | |
| a | NVM/brainbay (the data will be kept indefinitely) |
| b | Seller |
| c | Notary, buyer, purchasing agent |
| d | FIU (Financial Intelligence Unit – Netherlands) |
15. You want to rent a commercial property or agricultural property that is offered through the NVM real estate agent
You want to rent a commercial property or agricultural property that is offered through the NVM real estate agent. The purpose of this contact is to determine whether you meet the landlord's requirements and to prepare the rental agreement on behalf of the landlord. The following data can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, address and contact details such as your telephone number and email address. | a | 20 years |
| Your housing requirements. | a | 3 years |
| Information to determine that you meet the landlord's requirements. This is a legitimate interest of the landlord. This determination can be made, for example, by the NVM Business Test. | a | 5 years |
| Information necessary to draw up the rental agreement, including the identification of the authorized signatory. | a | 20 years |
| Other information that you provide to the NVM broker. | a | 3 years |
| Recipients of data | |
| a | Landlord, rental agent |
- You engage an NVM real estate agent to assist you in the field of real estate management, spatial planning such as environmental permits, changes to the zoning plan, designing and/or tendering for new and renovation plans, leasing matters, expropriation, etc.
The goal that the NVM broker has in mind is to provide you with advice in the above areas. Your personal data will be used to contact you and to provide you with expert (written and/or telephone) advice on the basis of the service assignment. Below you will find the main details of data that can be processed:
| Data | Delivery possible to | Retention period at NVM broker |
| Your name, address and contact details such as your telephone number and email address. | a | 20 years |
| advice, agreements, income data, annual accounts, lease agreements, permits, such as environmental permits, expropriation contracts, construction plans and all other data necessary for the provision of services. | a | 20 years |
| Recipients of data | |
| a | Owners' Association, site management organizations, such as private land owners, state forestry, nature monuments, municipalities, provinces, water boards and Rijkswaterstaat, Pro-rail and similar companies. |
Data use by the NVM/brainbay
The NVM broker provides certain data to the NVM/brainbay via a link.
NVM/brainbay is the controller for the data received. The NVM/brainbay does the following with this data:
- Ensure that all NVM brokers have a current range of homes, commercial properties and agricultural real estate that are offered through NVM brokers.
- Ensure that the current offer is posted on Funda and other (housing) websites.
- Providing a database that makes appraisals and other valuations possible and provides insight into developments in the housing market, commercial real estate market and the agricultural real estate market.
A Current range of homes, commercial properties and agricultural real estate at NVM real estate agents
If you want to sell/rent a home, business premises or agricultural real estate through an NVM estate agent, the following information will be made known to other NVM estate agents:
- The address of the home, business premises or agricultural real estate, the description and characteristics of the object such as the asking price, year of construction, surfaces and layout, cadastral data, WOZ value and photos of the object.
- Date the property comes on the market, date the property is taken off the market. Conditional sale, sale date and transaction price.
This data is used by NVM brokers to provide services to their customers (seekers of a home, business premises or agricultural real estate).
This data is stored indefinitely in connection with the database with historical offers, see under C.
B Current range of homes, commercial properties and agricultural real estate on (housing) websites, including Funda
If you want to sell/rent a home, business premises or agricultural real estate through an NVM estate agent, they can also make details known to Funda and other (housing) websites in consultation with you. This concerns the following data:
- The address of the home, business premises or agricultural real estate, the description and characteristics of the object such as the asking price, year of construction, surfaces and layout, cadastral data, WOZ value and photos of the object.
- Date the object comes on the market, date of sale.
This information is used to bring your property to the attention of consumers, professional parties and/or third parties who search via (residential) websites.
This data may still be visible on these websites for a maximum of one year after the date of sale or the date on which a home, business premises or agricultural property is taken off the market.
C Database with historical offerings
The following data is recorded in the NVM database for all homes, commercial properties and agricultural real estate that are offered for sale or rent through an NVM estate agent:
- The address of the home, business premises or agricultural real estate, the description and characteristics of the object such as the asking price, year of construction, surfaces and layout, cadastral data, WOZ value and photos of the object.
- Date the property comes on the market, date the property is taken off the market. Conditional sale, transaction date and transaction price.
- The zip code (1234AB) and house number of the buyer's previous (residential) address.
The aforementioned data will be kept indefinitely.
With the aforementioned data, brainbay enables analyzes of the real estate market on behalf of the NVM.
The NVM/brainbay also provides this data to selected third parties, namely:
- NVM Appraisers, for carrying out appraisals and other valuations.
- Validation institutes, after explicit instructions from an NVM appraiser, for checking appraisal reports.
- Municipalities, for determining WOZ values.
- The Ministry of Infrastructure and Water Management, for research into the housing market.
- Universities, for research purposes.
- NVM brokers in the context of services to their customers.
- Non-NVM real estate agents, banks, project developers and housing associations, for research purposes (e.g. housing needs in a specific region).
These parties only have access to data for the stated purposes and where possible data is only provided at an aggregated level.
Internal audits and investigations
The NVM may view your data when it conducts an investigation among its members to determine whether the rules are being complied with and when the NVM conducts an audit of an NVM member. After inspection, this data will no longer be processed by the NVM.
View, change or delete data
If you would like to view, change or delete the data processed at NVM/brainbay, please contact the NVM via privacyhelpdesk@nvm.nl. The NVM assesses whether you are entitled to submit the request and subsequently whether your request will be granted.
Processing at ECHT Makelaars & TaxateursNewsletter and property notification
We would like to send you a newsletter or a property notification, because you are a customer of ours or because you have registered for it. We therefore process your name and email address in order to send you information and news. We offer the option to unsubscribe under every newsletter. We keep your data for this purpose until you unsubscribe.
Contact form or email
You can contact us via our contact form or by sending an email. We then have a legitimate interest in processing the data we have obtained from you in this way. We process the content of the email or message via the contact form, your name and email address for the purpose of responding to your message. We keep this communication for a maximum of 3 years after our last correspondence.
Billing
If you have given us an order, we process the data necessary for the execution of that order. In any case, this is your name and email address and other information that is necessary to send a correct invoice. When payment is made, we will also be shown which account this comes from and who the account holder is. We keep quotes, invoices and payment details for 8 years.
Online valuation
If you have requested a free valuation from us, we need your data to carry out this determination and to inform you about it. To this end, we process your name, address, contact details and the degree of comparability of your home to reference objects.
Obligation to identify, signed order for services, deed of delivery
We process your proof of identification when we need to establish your identity. We are obliged to do this. In any case, this also includes the following (special) personal data:
- Portrait photo (passport)
- BSN
- Name
- Date of Birth
- Address and place of residence/place of business;
- Nature, number, date and place of issue of the document used to verify identity;
In addition to the identification documents, we are also obliged to store a signed order for services and a deed of delivery.
Data usage online
Cookies
A cookie is a small file that is sent by our website and placed on peripheral equipment by your browser. The information stored in the cookie can be sent back to our website when you visit the website again. More information about cookies can be found on the website ConsuWiser..
Social media
We would like to make it as easy as possible for you to share the content of our website via social media. This can be done by means of a number of social media buttons. Read the privacy statements of the respective social media channels to know how they deal with privacy.
Google Analytics
Because we would like to know how our visitors use the website, so that we can optimize the use of the website, we use Google Analytics. Analytical cookies from Google are therefore placed via this website. These Google Analytics cookies are stored for a maximum of 2 years. No personal data is exchanged.
Video embeds
We have often published videos about the homes. These are loaded via YouTube via a so-called embed. Because Google places cookies, we first ask permission before you can play a home video.
Disable and delete
Do you want to disable or delete the cookies? You can do this via your browser settings. If necessary, use the help function of your browser to find out how you can do this.
Links
On our website you will find links to external websites. By clicking on a link you go to a website outside this website. These external websites may use cookies. We would like to refer to the cookie or privacy statement of the website in question.
modifications
We may have to change our privacy statement, for example because we have started using a different working method. We will always publish the new privacy statement on our website. If the changes apply directly to you, we will also communicate the changes directly to you.
Security of personal data
We have taken appropriate organizational and technical measures to protect personal data against loss or other forms of unlawful processing. These measures ensure a level of security that is appropriate for the data we process.
Transfer
Recipients of personal data
In addition to the parties specified above for processing, we also share personal data with the following third parties, including our processors:
- Hosting of our website
- Hosting of our CRM system
- IT company
- CRM software
- Web builder
- Online web agency
- Online digital signature service
- cloud storage
- Housing sites and platforms (including Funda and Pararius)
- Social Media (Facebook, Twitter, LinkedIn, Instagram, Pinterest and Youtube)
- Email Marketing Services
- Payment services
- Accounting software and our accountant
- Architectural consultancy
- Photographer
- Sales stylist
- Energy labeller
- Seller and/or buyer and/or bidder and/or landlord and/or tenant
- (Purchasing) agent
- Mortgage advisors
- Appraisers
- FIU (Financial Intelligence Unit – Netherlands)
- Validation institute on valuations
- NVM (and the NVM services including NVM Online Bieden, Brainbay etc.)
Questions?
Contact us! We can be reached via telephone number 072-20 131 20 or by email info@echtmakelaar.nl.
